What we collect
- Account details: email, name, language and subscription plan.
- Business details: website, brand name, logo, colours, services and photos you give us or that we read from your public website.
- Content: the texts, images, designs and posting schedules you create or upload.
- Connected social accounts: when you connect Instagram, Facebook or another network, the connection runs through Metricool and we receive statistics (followers, reach, interactions) for your posts.
- Meta (Facebook and Instagram) for ads: when you log in with Facebook to run campaigns, with your permission we receive your pages, ad accounts, campaign details, results and the leads from your forms.
- Payments: handled by Viva (viva.com). We never see or store card details.
- Technical data: service logs, credit usage and cookies needed for login and language.
Why we use it
- To provide the service: create posts and campaigns, publish or schedule them, and show you statistics and monthly reports.
- For your subscription, billing and support.
- To keep the platform secure and prevent abuse.
- The legal basis is our contract with you, your consent when you connect accounts, and our legitimate interest in security.
Data from Meta
- We use Meta data only to create, manage and measure the campaigns and posts you ask for, in your own accounts.
- We do not sell it, use it for our own advertising or share it with third parties beyond what is needed to run the service.
- You can revoke access at any time from your Facebook settings (Settings → Business integrations) or from Optivise.
Who we share it with
- Only with providers we need to run the service: Supabase (database and files), Vercel (hosting), OpenAI and Google (AI text and image generation), Metricool (social connection and publishing), Meta (ads), Viva (payments) and Resend (emails).
- Each provider processes data only on our behalf. Where data leaves the EU, the European Commission's Standard Contractual Clauses apply.
- We never sell personal data.
How long we keep it
For as long as your account is active. If you ask for deletion, we delete your data within 30 days, except what the law requires us to keep (e.g. invoices).
Your rights
- You have the right to access, correct, delete, restrict and port your data, to object, and to withdraw consent at any time. Email us at info@optivise.gr and we reply within 30 days.
- If you believe your rights are being violated, you can complain to the Hellenic Data Protection Authority (www.dpa.gr).
Security
Data is encrypted in transit (HTTPS). Each customer sees only their own data, and access keys to third-party services are stored on the server only.
Contact
For anything about your data: info@optivise.gr.